Cancellation & refund policy
Plans can change. If you need to cancel a linen, beach gear, or cleaning booking, please contact us as soon as possible before your scheduled service.
How to request a cancellation
Text Nick at (815) 218-6910 with your name, confirmation number, booking email, and scheduled service date. Your confirmation number begins with BDL and appears on your booking confirmation.
The button opens your messaging app; you must send the message to submit your request. If messaging is unavailable on this device, text the number from your phone.
When your cancellation is confirmed
We confirm cancellations in writing. Refund eligibility is based on when we receive your cancellation message. Please keep our confirmation for your records.
Cancellation deadlines & refunds
Cancel at least 48 hours (2 days) before the start of your scheduled delivery window to receive a full refund. Cancellations received less than 48 hours before delivery are nonrefundable.
Eligible refunds are processed through Stripe to the original payment method; the time it takes to appear depends on your bank or card provider.